Acquire.io Recensioni e dettagli del prodotto
Acquire.io è una piattaforma di servizio clienti unificata che fornisce tutti i tuoi canali digitali, inclusi video, voce, chat e navigazione, in una vista unificata per migliorare i flussi di lavoro degli agenti e le esperienze dei clienti. Garantisce conversazioni connesse attraverso i canali digitali. Tutti i canali di comunicazione sono forniti in un'unica vista insieme ai dati dei clienti vita, garantendo un'esperienza cliente più coerente e soddisfacente.
| Capabilities |
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|---|---|
| Segmento |
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| Distribuzione | Cloud/SaaS/basato sul Web, Mac desktop, Windows desktop, Android mobile, iPad mobile, iPhone mobile |
| Assistenza | 24 ore su 7, XNUMX giorni su XNUMX (rappresentante dal vivo), chat, e-mail/help desk, domande frequenti/forum, knowledge base, supporto telefonico |
| Formazione | Documentazione |
| Le Lingue | English |
The features was interesting and a good alternative to other software.
The customer service wasn't that great. Had tonfight for my refund.
Team communication/ inbox was my main feature goal
Their offering - they claim to have an amazing product with so many amazing features.
There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it.
I was looking for a tool to help me engage customers in my site and then give them demos while screen sharing \ co-browsing
A widget shows on my website and agents are able to chat with users.
Slow, unreliable, customer service response times are slow, lacks features, expensive.
It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them.