Recensioni sul cloud di Bloomreach Commerce Experience e dettagli sul prodotto

Fast segment calculations, super convenient omnichannel scenarios tool, analysis tools

- Inconvinient process for uploading pictures on server. - it would be more efficient to work in two-side window when you coding newsletters, to see code result in the moment. - no ability to set funnel for every scenarios node including conditions node and to see the whole funnel, but it's possible to see only for email, webhook, split node.

everyday requests for analytics, setting new campaigns.

The huge potential for CRM regarding target groups, scenarios and Weblayers.

Sometimes it isn't easy to implement new things but there is a lot of help docs.

For a better understanding customer

Easy to personalize our marketing campaigns across all channels

I recommend the fundamentals course to understand all options within Bloomreach

It´s a benefit to have all data in one system and to create campaigns across all channels. With Bloomreach we can perfectly fit the needs of our customers.

Easy to customise and user friendly. Anyone can quickly adapt to feature and use it at maximum potential.

Slightly manual tasks involved which can be automated.

We are using Bloomreach for Ecommerce website customisation. The biggest benefit we have seen is visibility on reports as well as customising PLPs as per regional specific requirements.

We get a better insight in our customers that use the website

I don't have any dislikes at the moment. Everything is working good for me

We want to get a better insight in our customers and reach out to them at the right moments

fantastic knowledge of e-commerce and the marketing world

I honestly haven't had any issues or anything really to dislike

I'm able to access so many people via email with no hassle or worry, thanks to the customer service and easy to use platform

The thing that I like most about Bloomreach (formerly Exponea) is that when you have quality data, you can do a lot of things very quickly with it. This includes analyses, reports, and segmentations. The support team always provides an immediate answer to virtually any question. I can create a report in about 30 seconds and as you can imagine, this saves us a lot of time. It is the next step to getting more value out of Bloomreach. Webhooks and APIs open up an entire new world of possibilities. For a marketer with a background in IT, Bloomreach is absolutely incredible. What we can track as an event (every click, every scroll, every customer action) is very comprehensive.

One of the things that I wish was a little bit better about Bloomreach is the documentation. There is a lot that you can do with weblayers but you do need to have a good level of knowledge.

We are definitely using Bloomreachh to make some improvements. We are currently using the platform for simple segmentation of our customers. This is a much more simple way of evaluating our campaigns as I can now perform analytics very quickly. I have access to data and reports so when I have colleagues from different teams approach me, I can easily give them the answers that they need. We are using email scenarios with dynamic content. We are able to recommend products for the customer and get the product name in the subject for the customer as well as the price after the discount. We are seeing great success with this with Bloomreach.

brSM provides Improved search results & options like pathways and recommendations, giving better customer experience and conversion.

Bloomreach experience manager should be more flexible

Increased sales through better user experience and search results

Easy to use with experience. I am working in CRM for a long time now, worked with other tools, but this one I easy to use. Everything is understandable you can get certification on usage. So far I can't see any issues incomplete a full OMNI-Channel Marketing with Exponea. Availability of work with Live Events, availability of code on Landingpages and inside of emails using Jinja2 as Template Coding. The Documentation of how things are working is really good with a lot of examples and how to set it up. The connection between, Survey, Website, SMS, Website-Push, E-Mail, Push notifications, App-Notifications, Web layers. All in one tool. The Tool is quick loading even with a big load of Datafeeds (>3 Million rows) or a lot of customers. Live-Support via Livechat or Slack is helpful to help you with stuff other CRM Company would charge you a lot of money for. The first time a CRM Tool offers to talk to other customers in a Slack-Community.

The biggest benefit is also the biggest issue: You can do everything - but only if you know how to do it. (but the documentation is really good if this one cant help you use the Live-Support)

We solve the issue of having 10 Tools for different Marketing purpose and switched to Exponea now working with one tool.

Almost unlimited options how to create CRM campaigns. User friendly interface. Awesome tech support.

With so many options it really takes time to learn all about Exponea. But it's totally worth it.

Trigger campaigns.

You can store any data about customers on your page that you want, and you can segment campaigns and target audiencies very specifically. You can for exampne send less emails and still have bigger revenue...

A lot of bugs can occur during the usage of Exponea features. It also takes a lot of practice to use the tool properly.

We use Exponea to increase engagement between us and the customers. We use promotional weblayers, we send newsletters and also scenarios with automated emails with personalised content. We just started doing push notifications and also we tried sending SMSs. It is also easy to make reports or analyses...

Most recently Marek came through to supply me with the requested survey-knowledge that I'd be seeking out. Everytime I reach out through support chat I'm always very well taken care of. Alexandra has been another agent who always has my back! It's really great to know we have your team to turn to if ever in doubt on our side, or if ever needing affirmation or a nudge in the right direction. Thank you for your continued time, help and support!

Can't name a thing. I'm only adding more here to run out the character limit!

Exponea helps me solve problems for clients that we work with. And we get plenty of clients that have unique requests!

Ability to view people's data and how they interacted with everything we put on our website. We can create custom reports for this and monitoring changes in real time to better understand the shopper journey.

For more difficult analysis we need the help from Exponea support team.

Customer behaviour analysis, effective personalized product recommendations for customers.

Clear and easy view of customer information and activities on site. Great support from the help desk every time

Some of the custom values that I want to create can be a bit difficult but the support team are always on hand to guide me through it

Increasing basket size by recommending the right product for the right customer. The results of this are bigger basket sizes in terms of lines per order and value. The customer also benefits because he gets the right product in one order.

Exponea provides a capability for you to make your thoughts actionable. Not only does the platform provide a detailed understanding of the customer, but it also allows you to use this data to your benefit. The GUI is pretty intuitive (pretty and intuitive). Data ingestion, processing and utilization, all in a single platform. No black boxes. If you can imagine it, you can do it.

Could be overwhelming for new users, but once you get a hang of the platform, you are the owner of the device. Still it could give you a tough time if this is the first CXP/ CRM tool that you are using.

All the CRM tools in the industry help capturing customer data, but the level of processing in Exponea is really detailed. RFM, Customer Value... You name it, you have it. It's a very much WYSIWYG tool for Retention and Customer Data professionals. Helps taking A/B tests to the next level and puts customers to the forefront.

In Exponea we create scenarios, mailing and all communication, easy, no code. We create alot of data analysis and we use that straight in our scenarios. No code. There are AI recomendation engines. WebLayers are cool. Jinja2 in node or mail tamplate.

Exponea improves quickly. It needs better ways to interact with product catalogs. We need to check availability of product in catalog inside scenario, mainly when trying to sell same product customer bought last year. Aslo we need to make selections of products and create specific sub catalogs (hacking it through reco engines is not good).

Becoming super users allow us to completely bypass IT and what took several months, now takes one day.

Exponea offers very clean overview of collected data from users which are easily accesible and, by using easy-to-use visual builder, it offers advanced automation which does not require.user to know any complicated programming language. Jinja basics are relatively easy to learn and they open you world of many possibilities in Exponea.

I have not encountered anything I would dislike, yet. In case of any question or problem Live support is very quick to response and documentation is well organized.

We are analyzing interest of customers by what they visited on our site and we deliver information about customers interest to salesman so they can improve they communication with customer.

The level of customization that can be developed.

We have not yet had the chance to really dive in just yet, the only thing I can critique so far is the length of time it has taken from our side to prepare.

Personalization based on behavior rather than known segments. The ability to run cohesive cross-channel campaigns.

With Exponea we were able to address different aspects of user experience and personalisation, wich were not possible before. Using customer centric data we can make website and user journey improvments, wich we could not do any other way. Exponea offers lots of modules (we are not yet using all of them) which cover everything fro product recommendation, website AB testing and experiments, scenario builders, retargeting and lots of "ready to use" integration and webhook options.

There are no special points to mark out as a dislike.

We use Exponea to AB test different sollutions on our websites and in our customer journeys. Benefits have been seen trough increased NPS with our customers and overall sales results.

Simplicity working with the teams (whether it be senior members of exponea or lower levels). great culture, platform seems to cover most key aspects of CRM and CDP capabilities for mid sized businesses

nothing comes to mind, the team and platform feedback from my team is very positive

dynamic email automation, such as abandon cart emails. customer segmentation and dynamic crm programs