Drift Recensioni e dettagli del prodotto

Routing conversations to the appropriate team member so we can quickly get to the essential information.

Nothing in particular, I sometimes miss notifications as I'm involved in other tasks but I think that's on me.

People that might not otherwise take the time to email us directly are engaged enough to chat with us in the moment. This let's us capitalize on that moment of interest and get the ball rolling.

Ability to quickly communicate with individuals interested in platform from target accounts

Rotational program for random individuals is hard to manage at times & sometimes innapropraite comments come through

Ability to talk directly to potential clients, see interest from an org, set meetings with those of interest

Drift has so many unique functionalities. We've really enjoyed being able to customize the tool to best fit our needs. There's a lot of options and tons of A/B testing. We've seen a huge increase in our leads and opportunities.

Would probably be the cost per user. Wish it wasn't so expensive to add one person to chat. I think we'd see a bigger ROI if we were able to add more people to chat at a lower rate. We have several solutions and people specific to those solutions however it would be too expensive to pay for an account for all of them so we have people chatting that are not the experts.

We have high traffic on our website and push specific ABM efforts. Drift has allowed us to convert they visitors to leads by engaging in chat with them and booking meetings instead of waiting for them to fill out a form.

I am able to get with prospects in real time! This has proved to be quite effective, especially in being timely in helping with prospects requests. If I am unable to get with a prospect in time, it is immediately routed to a coworker, who can help with their request.

There is no feature that allows for discrimination of user requests and if they get routed to me. I find myself taking a lot of customer service related requests, even though I am on the sales team. This takes away from my tasks as an SDR, and I do not have the expertise to answer their customer-service related questions.

Drift allows me to connect with prospects in real time. As soon as someone has a question, I am able to answer it. Additionally, it allows me to quickly look up the account the prospect is a part of in my CRM.

I like how easy-to-use the Drift is. Great and intuitive dashboard. Helpful tool for call planning.

In my opinion the tool seems great and so far I haven't noticed any things that I particularly dislike.

Drift is useful in terms of scheduling calls and facilitating the scheduling of calls by prospects using the tool.

What I like the most about Drift is getting inbound meetings.

What I dislike the most about Drift is sometimes the data can be wrong on who read something form our website.

Inbound meetings

I love having a live chat with customers. It's easy to understand their needs and set up a time to chat about certain topics if necessary. Most people don't want to have a call with sales unless they know it's worth their time, Drift makes it easy to establish credibility.

Drift needs to be properly set up for it to function and scale. If not it can feel that multiple members of a team will hop onto one call and the product can feel challenging to manage. Make sure you onboard and do the trainings. Overall not a complex product to use.

Creating qualified meetings for the sales team and giving customers easy access to chat live with a sales person without having to commit to a call. It provides a casual convo before a serious meeting.

Drift makes website chat integration a breeze. The platform allows for real time conversations and real time conversions. Drift is also investing in new features that will deliver value for companies.

Nothing. We use website chat and it works as expected without issue.

We were looking for an alternative to form fills, as we wanted to see an increase in engagement. We also found operational challenges in responding to form fills quickly. Drift provided a good alternative solution.

It's straightforward to use. I like how you can see if your target accounts visited the company website.

It can be a bit buggy at times. For example, I had to set up my account twice because I used my Gmail account.

It helps convert leads.

Drift makes it easy to see what my prospects are looking at on our site. This means much when prospecting accounts because our company has a broad portfolio.

Minor issues with the UI. Sometimes when I leave a companies page and go back to my filtered list, my filters disappear and have to be reapplied. I wish there was a way to easily save a custom group of accounts.

it is great seeing what our customers are looking at on our website. It helps us get an idea of what kinds of conversations to have with them.

a simple and easy to use video capture tool that easily allows me to record my screen, this is perfect for product demos and recording quick messages to clients and colleuges

whilst I find drift easy to use, I often find myself utilising loom rather than drift. the UI is clean but not very interesting which feels less exciting to use.

Allows quick capture of my screen to provide product demos and training, and also to share quick videos with colleagues to give instructions, helping me save time on meetings.

The product itself works well, but I really like the Drift support team and how responsive they are and the quality of the recommendations they provide us to improve the effectiveness of the tool.

The tool adds a fairly significant increase to the site load time which hurts our site's lighthouse score. We have been able to delay the load of the widget to offset this, but a lighter weight widget in the first place would be even more useful.

Drift is allowing customers to get access to information about our products more quickly. We spend a lot of time trying to get leads to talk to our sales staff, but Drift enables them to do it instantly.

I like the lie view feature where I can see everybody viewing my website in realtime

I think the messaging and conversation feature can be a bit confusing to naavigate,

They allow website vistors to book a meeting directly with a sales rep.

Our setup and implementation with Drift was awesome. Their team does a great job of working with us, mapping out integrations, quickly pulling in technical folks, and making things as easy to integrate with our existing systems and workflows as possible. Designing 'bots' or playbooks is also a great experience - the team is helpful when needed, but the platform itself is self-service so that experience folks can get things set up on their own.

There's not much we've encountered that we dislike. We're working with the team to iron out some lead routing rules, but that's more an evolution of our use case than a specific pain point with the software or the service.

Drift helps us better understand who's on our website and tailor experiences that engage them and advance them along the customer journey. They've added a level of sophistication for our web experience that we didn't have with other solutions prior to Drift.

Drift is a marketers and SDRs dream! We love building out dedicated playbooks for our top audiences but find the most value in Drift's ancillary products like Fastlane, Email, and their outbounding tool.

There's too much functionality! We have a hard time prioritizing what experiences are going to make the most impact because of the multiple ways you can run playbooks and experiences.

Drift is helping us meet our audience where they are at. Drift allows us to see in real-time where our prospects are on our site and when so we can reach out with timely, appropriate messaging.

it flows very nice the organization of the main page is good

needs dark mode like the one on our phones

new leads

One of my favorite features is getting real-time notifications when one of my leads is interacting with our website, clicked on a link, opened an email, etc. It helps me know when a lead is active and I should follow up with them with ease. I also like that I can integrate it with Salesforce and G-mail. The video tool is also another great feature of Drift. I really like the ability to quickly record a video and embed it in an email. I also love that I get notifications when someone views my video and for how long.

My biggest complaint about Drift is the meeting scheduler. I would really like the ability to have a meeting type with multiple time intervals (e.g. 15 minutes, 30 minutes, and 60 minutes). I'd also like the ability to customize the landing page.

Drift makes it easier to connect with potential leads, interact with leads, and capture new leads. It supercharges the way our sales team generates new prospects.

What helps the most is that I can use it on different devices and it is very dynamic when it comes to conversing with the user, giving the possibility of generating other spaces all in the same tool.

What can be improved is to generate automatic scripts for the conversations with the aim of optimizing times for the agents. On the other hand, when using the desktop application, I do not like that the configurations must be redirected to the web and cannot be do everything in the same app

The problem that drift is solving is that we can generate faster contact with potential customers for the company, it benefits me because with this I can qualify the prospects in real time to generate or not a sales opportunity

It is very intuitive. We can e able to interact with the right customers. Setting up a meeting is very easy

Nothing much at this point. I am a new user and will know more once I use it for a bit longer.

In our business, it is difficult for some of our customers located in remote locations to connect to an expert to support them with their technical issues. Drift allows our customers to reach out to experts and giving us a chance to help them with our solutions. It's a win-win situation for both of us.

Most helpful features on this application were being able to see what products a customer was interested in, as well as their work information, which made navigation and replying a lot easier - and it was instant.

A few bugs pop up occasionally, but not too often, and can disrupt the flow of who responds to a customer within a team. Sometimes the conversation doesn't notify team members properly, or there's a slight delay, and two operators will respond simultaneously - also notifications for chats/conversations we're not in.

It is solving the problem of being able to interact with customers on our website at a faster pace, whilst being able to give them informed, and tailored, responses sooner.