Drift Recensioni e dettagli del prodotto
Drift è una piattaforma di chat dal vivo basata su cloud, messaggistica in-app e gestione della posta elettronica che consolida le funzionalità critiche per i team di vendita e marketing. La piattaforma offre widget di chat dal vivo personalizzabili, follow-up via e-mail per chat abbandonate, cronologie delle conversazioni, automazione delle campagne e-mail e un chatbot basato sull'intelligenza artificiale. Tra le sue caratteristiche principali c'è la messaggistica in-app di Drift che si rivolge ai suoi clienti con takeover a pagina intera e slider mesageS. Gli utenti possono anche creare campagne e-mail automatizzate con una serie di trigger, per l'onboarding dei clienti, la prevenzione dell'abbandono e altro ancora.
| Capabilities |
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|---|---|
| Segmento |
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| Distribuzione | Cloud/SaaS/basato sul Web, dispositivi mobili Android, dispositivi mobili iPad, dispositivi mobili iPhone |
| Assistenza | 24 ore su 7, XNUMX giorni su XNUMX (rappresentante dal vivo), chat, e-mail/help desk, domande frequenti/forum, knowledge base, supporto telefonico |
| Formazione | Documentazione |
| Le Lingue | English |
Looks cool. Relatively easy to install with a plugin.
They can't even use their own tool properly. I sat on a chat with their support team for an hour trying to get an answer to a bug when we installed. When I got impatient waiting and say "Hello are you still there?" they'd have someone else come on and tell me the previous person was busy. This happened multiple times. The entire time the chat window said that the person I was talking to was online yet they wouldn't respond to my messages until I had prodded them multiple times. They switched our Customer Success Manager without telling us. I only found out because I called about an issue asking for our previous CSM and was told that person wasn't our CSM anymore. Then the person asked me if I would like our new CSM to email an introduction. Really? Then this person had the audacity to make excuses because they are in "growth" mode. Wow, why is that important to me and why are you letting that impact my business? The product itself is buggy and hard to use on the back-end. Not intuitive at all. It tries to identify people based on the email address they give but fails miserably. Out of 5 visitors we had that gave us their email, it correctly identified 2 of them and completely misidentified 2 more.
Converting web traffic into leads and conversations. None
