GoTo Connect Recensioni e dettagli del prodotto

Their system provides great tools for pre-qualifying a network before/after installing the phone system. Real time monitoring for call quality with alerts to technical staff to monitor and resolve issues. Their tech support staff are very helpful.

Not much. Their system provides everything needed.

Their software integrations with many CRM is the reason why we use GoToConnect. This allows us to be more efficient.

There are not too many buttons. Everything is labeled nicely, so you know exactly what you are doing. It is easy to make calls. You can also message on it.

Sometimes it has connectivity issues and will end calls. The phone isn't usually down too long, but sometimes it takes a bit to come back.

It is effortless to put calls on hold or transfer them throughout the office.

My favorite features of GoToConnect in no particular order: 1- Great administrative portal. 2-Excellent desktop and mobile applications 3-Truly amazing customer service. I can't say enough good things about my experience with GoToConnect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable.

I haven't found anything I dislike about GoToConnect. The product has met or exceeded all of my expectations and the employees I have worked with have consistently exceeded my expectations. Admittedly, as a former user of a hybrid phone system the bar was low but if there are missing or poorly designed features I am unaware of them

We moved from a hybrid system where we were out of room for extensions. We also got rid of PBX hardware that was costly to maintain.

The quality of the phones and easy to use PBX system

Call Recording is not included for free in our package. And it is quite pricey.

Being able to change our recordings, access voicemails anywhere, mobile app or even take the phones home if we need to have an employee work from home.

The extensions and that each user can communicate with all our customers. For the price, we receive more features than we did with our past service. We can use the video chat as well, it comes with our membership, and having everything in one spot helps.

Not having the text messages visible to all users - we all communicate to the same guests, so seeing the texts for all users would be more beneficial. When we have employees passing on information to the next shift, being able to see previous communication, in all forms, is vital. Conference calls doesn't do too well with more than a few participants.

We used another provider, and it wasn't very accurate - with GoToConnect, we can answer all our calls, messages, etc. The pricing is excellent too. All our employees can utilize GoToConnect without any issues. We have not had any significant problems yet, and we had issues multiple times a week with our other service.

I love the ease and convenience of the product. As a reseller, it makes it easy to have plug and play setup. Having customers based thousands of miles away from me, it is nice to know that the setup can be remote. GoToConnect onboarding teams are great. They make the onboarding process simple and easy. I love that customers have options. Physical phones, soft phones, or even apps on a cell phone all work to keep you connected to your customers.

While I understand that prices have to change based on market demand, no one likes it when prices increase - even if it is a very small amount, no one like to see it.

I am working with a number of different companies in different verticals - primarily healthcare and education. In healthcare, we have been able to use this system to conduct telehealth appointments. In education, we have been able to use the system to facilitate distance learning.

User Interface and Very easy to use and quality is good

Screen sharing Is bit hard. sometimes not working

Our internal meeting from different locations. and for Audio conferencing to address and resolve the issue from multiple locations

Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well.

Would like to see more features being added more frequently, getting customer support over the phone means a long wait in the queue to talk to someone on the phone for any problems you might have.

We were moving a very old on-prem phone system with about 250 phones and extensions to a new cloud based system without a large IT team, We were able to successfully transfer over everything from another large communications provider to GotoConnect and save a large amount of money on a monthly basis.

The quick and easy setup for a transition from another provider. The process normally takes about 60 days to complete the transition. The team I worked with had the translation period cut down to 30 days.

The only thing that I have found that I disliked it the option to have a customized ring tone for the phones that we have.

We used to have over 50 pots lines for communication between four locations. We are now under 3 phone numbers and can easily reach anyone in the company.

The service is solid and reliable. It can be configured to work exactly the way you want it. Jive Gotoconnect support personnel are knowledgeable friendly and easy to reach for setup help or just have a question.

I have worked with dozens of IT service providers over the years and GotoConnect is one of the best I've ever dealt with. Seriously, I don't have any dislikes at this time.

Gotoconnect helps me to direct my customers to the right person quickly and reliably. I am able to retrieve messages whether I am in the office or on the road. Most importantly, my customers are greeted professionally every time they call so they are confident that they are dealing with a pro.

That I can manage calls from my desktop or from the app

I would like to be able to customize the automatic texts I can send to the caller from the desktop dashboard.

When out of the actual office, our calls and voicemails are easier to manage than before GoTO Connect.

I like the flexibility of GoToConnect. It allows me to set up telecommunications in a way that is best for my business. My business is more productive because of them.

I would like to see more documentation on automation and things that can help me automate my business. I would really like to have more integrations with other services.

I can have my phone/fax/text messaging all under one service all while having it routed to the correct person based on schedule.

We have been with Jive (GoToConnect) for over 2 years. They have great customer service. I was worried when LogMeIn purchased Jive, but they have continued the great service that I grew to love. The PBX is simple to use, anyone could do it. We transitioned from our on premise solution to their VOIP service. It is wonderful!

Nothing. They have been a great partner since the beginning!

We have solved our telephone needs. We moved from an on premise solution to this VOIP solution. It is much cheaper then the on premise solution we had through our local phone company. We have also solved our work from home problems with GoToConnect. Anyone can now work from home!

Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use them for 2 different companies that use the service in different ways and they always perform well above my expectations.

To do call recordings, you have to connect to an Amazon AWS S3 bucket and dealing with Amazon was a painful process, so I hope they change to their own storage for call recordings.

We had a traditional on premise phone switch and it was getting old as well as the expensive to support. We compared replacing the on premise with cloud phone systems and it was clear the amount of savings and flexibility would be to go with a cloud-based system. We evaluated a few Cloud phone providers and Jive was by far the winner based on price, feature set, and ease of use. One benefit beyond those listed above was that we are able to get local numbers for all our clients located throughout the US, so their clients could dial a local number and it is all easily routed to our reps - awesome simplicity!

The system was very easy to install and use. I love the fax functionality of it and the ability to use it as an app on my iphone

I do not have any dislikes about it. The system is robust and flexible

I use it as my company's office phone system. The benefits are that I am able to use it while i'm in the office and out of the office

The Dashboard layout is easy to navigate and very intuitive. Migration from Ring Central and other vendors to Jive for us was a wonderful experience. it made our M&A process very simple. I also like the Price point of desk phones and service fees. There are no hidden fees that make Jive /goto connect a very affordable solution to deploy.

The Dashboard flow can be a little better. It would be nice to see all the attributes for the user on a single page.

For us the timing worked out perfectly as we were going through M&A we had multiple vendors and integration was becoming a complex process. Jive simplified and we got all the features we were looking for.

The previous company we did our VOIP with charged us the same price per user but then they charged extra for added features. GoToConnect includes all of those added features in the base price. We love how intuitive the PBX system is.

With a lot of our team working from home lately we have found that sometimes the mobile app doesn't ring and it causes our callers to go straight to voicemail.

The mobile app has allowed our employees to remain efficient while working from home during this pandemic.

How we can seamlessly switch from desk phones to soft phones, the flexibility and customization you are able to perform with the dial plans.

connections are sometimes poor, we have to disconnect and retry to obtain a good connection

Working remotely, we had to be able to work remotely before COVID-19 struck because of an office remodel. When COVID-19 shut our office down were able to pick up phone calls and customer service with no interruptions.

We like the power to expand our operations in a glance and to keep them digital and uncentralized. We also like the built-in videoconference system the helps a lot we our meetings.

It relys on a strong and stable conexion.

The possibility to connect with all our customers no matter we all are. We are doing all jobs, during the Covid-19 pandemic, away from São Paulo like we were in our HQ.

Ease of use and cost savings vs. RingCentral!

Sometimes downloading contacts from other platforms is tricky.

We have had a virtual office for the past 12 years. Jive save us more than 50% on our soft phone costs and gave us "Go to Meeting" without additional expense.